Empathy Chat – AI Emotional Support & Guidance Chatbot

DOI

https://www.doi.org/10.59256/ijsreat.20260602009

Published In

Volume 6, Issue 2 (2026)

Published Online

March-April 2026

Pages

62-65

Article Type

Original Article

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Mental and emotional well-being has become a critical concern in modern society, particularly among students and working professionals facing stress, anxiety, loneliness, and social pressure. Despite increasing awareness, many individuals hesitate to seek emotional support due to stigma, lack of accessibility, language barriers, and affordability constraints. This paper presents Empathy Chat – An AI Emotional Support & Guidance Chatbot, a web-based multilingual and voice-enabled conversational system designed to provide ethical and anonymous emotional assistance. The system leverages Natural Language Processing (NLP) and sentiment analysis techniques to detect user emotions and generate empathetic, non- judgmental responses. The platform supports text and voice interaction, mood tracking, and safe coping tools such as breathing exercises and affirmations. It strictly avoids medical diagnosis and ensures privacy through anonymous interaction and secure session management. The modular architecture enhances scalability and supports future AI model integration. Experimental evaluation demonstrates reliable emotion detection performance, real-time response capability, and strong usability. Empathy Chat showcases the practical implementation of responsible AI in digital mental health support while maintaining ethical boundaries and data security.